Client
whoops.ie
whoops.ie (by McSharry Foley) is a trusted and innovative insurance brokerage based in Sligo, Ireland. With deep roots and extensive history dating back to their establishment in Sligo, McSharry Foley has provided reliable and comprehensive insurance solutions to individuals and businesses across the region.
Specializing in motor, property and business insurance, they have built a robust reputation for exceptional customer service, efficient claims handling, and personalized client relationships, emphasizing convenience and reliability for their customers nationwide.
The Challenge
Unreliable IT Infrastructure Impacting Productivity
whoops.ie previously relied on an on-premise server that was frequently unstable and prone to crashes. These disruptions meant that both office-based and remote staff experienced simultaneous loss of connection, significantly impacting productivity and client services.
The ongoing downtime and connectivity issues highlighted the urgent need for a more reliable and modern IT infrastructure that could support seamless remote working and uninterrupted business continuity.
The Solution
Modern Workplace
whoops.ie transitioned effortlessly to Viatec’s Modern Workplace Solution, which included:
- A fully managed Microsoft 365 environment, for seamless collaboration
- Advanced security tools such as Microsoft Intune and Azure Active Directory, enabling efficient device and user access management.
- Robust cloud backup and comprehensive email protection to safeguard critical data.
- Proactive, responsive local IT support from Viatec’s experienced team.
The seamless setup and migration to Viatec’s systems meant they could immediately benefit from improved performance without disruption to their business operations.
Industry & Account Details
- Sector: Insurance
- Location: Sligo
Solution Provided
The Results of Partnering with Viatec:
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Reduced Downtime:
Since moving to Viatec’s Modern Workplace, whoops.ie has experienced significantly reduced downtime. Even during office power outages, remote staff continue operating smoothly, ensuring client service remains uninterrupted. -
Enhanced System Reliability:
McSharry Foley's IT environment is now consistently stable, enabling smoother operations and more efficient workflows. Staff no longer face the frustration of connectivity loss, allowing them to focus fully on customer support and business growth.
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Responsive Local Support:
The proactive and hands-on support from the Viatec team provides whoops.ie with invaluable peace of mind. Having local experts readily available for onsite assistance ensures any issues are quickly resolved. -
Continual Efficiency Improvements:
Viatec continues to collaborate closely with whoops.ie to identify ongoing improvements, actively enhancing the efficiency of their operations and helping the business remain agile and competitive.
